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A relationship management plan is an organizational strategy of maintaining a level of engagement with its customers and other stakeholders. Customer relationship management crm system is a suite of preengineered, readytoimplement, integrated application modules that focus on automating and optimizing all customercentric and. View customer relationship management crm research papers on academia. This project would not have been possible without them. Customer relationship management crm is a business strategy for. Customer relationship management software that is a great fit for almost any small business, freelancer or many other uses.
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